VTS values our partnership with the medical community to assure Non-Emergency Medical Transportation (NEMT) is provided to members who require transportation assistance and understands our role as the critical link to covered healthcare services.
INFO AT A GLANCE
Important information at your fingertips
Hours of Operation:
8:00 am – 5:00 CST, M-F
(Closed on State Holidays)
Making Transportation Arrangements
If you need to schedule recurring trips, our Special Services Representatives are standing by to assist you. Please call: (805) 218-1583
- Verida Customer Service and Special Service Representatives can assist with obtaining transportation. Please use the telephone numbers listed on the Member Resources page.
Please have the following information ready for the Customer Service Representative when you call.
– Medicaid member’s full name, phone number, address, date of birth, and COUNTY of residence
– Member’s Medicaid/ID number as it appears on the Medicaid/ID card.
If you are missing any of the information listed, you will be asked to call back with the complete information.
Requests for standing orders can be made by calling (805) 218-1583 and speaking to a Special Services Representative.