TRANSPORTATION SERVICE SOLUTIONS
Verida’s transportation management methodologies provide high quality, cost-effective solutions for managing safe and reliable non-emergency medical transportation. We integrate the following functions into a seamless transportation management system:
CALL CENTER SERVICES
- Seven centralized call centers with cloud-based call routing for maximum efficiency
- Gatekeeping service to assess eligibility, medical necessity and transportation needs
- Calls answered by a live representative 24 hours a day, seven days per week, to easily accommodate non-urgent, urgent and on-demand trips
- Identifying least costly, but most appropriate mode of transportation, including public transit, mileage reimbursement, or volunteers
INFORMATION TECHNOLOGY
- Proprietary NEMT management software with scalability and customization
- Advanced telecommunications systems using data integration for maximum efficiency and stability
- Specialized software with GPS functionality for accurate trip distance determination
TRANSPORTATION PROVIDER NETWORK
- Coordination with transit agencies, community service boards, and other local transportation resources including volunteer driver and gas reimbursement programs
- Strict performance, quality, and safety standards
- Automated trip documentation and electronic claim submissions to Verida for quick payment
- Access to secure Transportation Provider Portal for complete claims information, claims submission, reports, trip manifests, forms, and other NEMT provider-related documentation
COMPLIANCE
- Credentialing for all transportation providers, drivers, and vehicles prior to admission to the network
- Criminal background, drug, OIG/SAM, sex offender registry, and motor vehicle record checks
- Field monitoring of service delivery and regular mandatory vehicle inspections
NEMT TRAINING
- NEMT provider training and transportation provider orientation classes
- Driver training that includes passenger assistance, sensitivity and behavioral health training, as well as first aid, CPR, and wheelchair lift and stretcher training
- Online and in-person training modules
QUALITY MANAGEMENT
- Complaint management and resolution, including compliance hotline for reporting fraud, waste, and abuse or non-compliance
- Full-time Quality Management staff within each operation
- Monthly customer satisfaction surveys by independent agency
ADMINISTRATION AND REPORTING
- NEMT provider payment administration with electronic payment option
- Standard and custom ad hoc report capabilities, statistical analysis, and state agency reporting
- Complete data capture for life cycle of a trip, with secure back-up storage
UTILIZATION REVIEW
- Comprehensive review and reporting of unusual transportation requests
- Verification of Medicaid billable transportation and locations
- Issues member behavioral and no-show letters when warranted
- Well versed at working with members and health care providers to accommodate special needs
For more information about Verida and the range of services we offer, please contact Dena Adams-McNeish, Chief Development Officer by email at info@venturatransit.com